Guitar Hero World Tour – RMA Debacle

November 2, 2008video games

For those that read the first impression post,   here’s an update:

The game itself has gotten slightly more fun.   Not any less confusing, but at least somewhat challenging.   I’ve yet to even come close to failing a song on Expert guitar, but there’ve been some tricky parts. (On a side note, I don’t think I’ve ever used “there’ve” before. Fun times.)

Now, the drums:

Their support finally got back to me, and said they’d send me a MIDI to USB cable, so I could use their “tuning software”, which would fix my issue.

I didn’t want to wait 3-6 weeks for it, because (if you know me, you know) I’m totally impatient.   So, I picked up one myself at Radio Shack, and tried it out.

Fail.

Back to Radio Shack to return. (Thanks Mom.)

I finally get the “support” guy to give me the okay to file an RMA, and he sends me the URL.   I fill it out Thursday, October 30th, at 7:42AM EST.

I get a response, today (November 2nd) at 11:09AM, telling me that yes, I can send my drums in. Please ensure I pay postage both ways, and wait for 2-3 weeks while they “test” my drums.

I respond with a “Are you f’ing kidding me?” (albeit a little more verbose than that.) to their suggestion I pay for shipping both ways.

I get home from my mom’s, where I was re-hooking up her electronic gear after having it removed to install new carpet in her house, and check out the Guitar Hero forums.   Hundreds of people pissed off about this as well. Many who simply returned the defective hardware to the store.   I even found one guy that tried 8 different versions of the hardware, then eventually got his money back from Best Buy.   Unreal.

So, I did what anyone would do, I went to Amazon’s site, and checked out their return policy.   Technically, I ordered it more than 30 days ago, but they only shipped in last week, so I’m safe.

I filled out a few short fields on a form, and in seconds I had a pre-paid printed label to return my defective item to them, a new copy being shipped to me, and a complete RMA completed.   It took me about 6 minutes total, 15 if you count packing up the broken game back into its box. (Glad I hadn’t tossed that yet.)

So, attempt two should be here sometime this week.   If that, also, is broken, I’ll be sending it back for a full refund. I’m not going to spend time shipping things back and forth, and hoping to get one that isn’t broken.   I’ll just go buy a copy of the game, and use any one of the other plastic instrument controllers I have. (6 plastic guitars, 3 plastic drumsets, 2 plastic microphones, FYI.)

Check back for an update when I get the second copy of the game later this week.   If it’s broken, there’s going to be hell to pay.   Ever heard of QA RedOctane? It’s the process where you test stuff you have made in China, before shipping it.   Maybe give it a whirl for your next game, eh?

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